Frequently Asked Questions
(If you don’t find your questions answered here, please call 1-800-252-6887 for assistance.)
Do I have to Register to use this website?
You are free to browse and window-shop without Registering – but once you click on the Ship to Multiple Addresses or Proceed to Checkout buttons at the bottom of the Shopping Basket display page, you are directed to the Registration page. You must be registered to add any names to the Address Book. You may register at any time via the Account Login tab on the top navigation bar.
How do I ship products to multiple people at different addresses on the same order?
After selecting the items you wish to purchase by clicking on the Buy button next to the items’ descriptions, you are automatically directed to your Shopping Basket display page. Once you click on the Ship to Multiple Addresses button at the bottom of the Shopping Basket display page, a drop-down Ship To: display will appear. You can then choose a name from your Address Book or enter a new shipping name and address for each product you are ordering.
Can I choose the style of tin?
In order to speed packing and shipping we only allow you to select your tin size. Tin styles are chosen at our packing and shipping location and will vary by season.
How will my gift recipients know the gift is from me?
We will include your name with each gift order for friends, family and associates.
I want to personalize the greeting message for my gift recipients.
Once you select a Ship to: address that is not the same as your bill to address, an Enter Gift Message (optional) button will appear next to the Ship to: address. When you click on that button, you will be redirected to another screen where you can enter your personalized gift message.
When will my order be shipped?
We ship most orders as soon as possible – usually within 2-3 business days.
What shipping method will you use to ship my order?
Orders are shipped via UPS whenever possible. Since UPS will not ship to a PO Box address, Leonard Farms Pecan Store will ship to PO Boxes via the U.S. Postal Service. However, we cannot guarantee prompt delivery via the mail service. PLEASE use a street address whenever possible.
I’m ordering Christmas gifts – and don’t want them shipped yet. How do I specify ship dates?
Once you click on the Ship to Multiple Addresses button at the bottom of the Shopping Basket display page, a Ship When: box will appear next to the Ship Via: shipping method display in your Shopping Basket. Click on the calendar icon to request a specific ship date for each product.
When is the last date to place an order for delivery before Christmas?
Holiday deadlines will be posted in November.
What credit cards do you accept for payments?
We only accept MasterCard and VISA in payment of our online orders.
When will my credit card be charged for my order?
We will process the charge to your credit card while processing the order for shipment.
What if there is a problem with my order?
We guarantee our pecans. If for any reason you are not satisfied with your purchase, we will happily replace the product or refund your purchase price, whichever you prefer. Just contact us at 1-800-252-6887 for any problems related to your order.